Responsible Gaming

Responsible Gambling at 1 Win – Protect Yourself and Your Family

1 Win's betting is entertainment. We want you to stay in control at all times. This page has all the responsible gambling tools, guides, and support you need.

24/7Support Available
5Protection Tools
18+Adults only
Free of chargeSelf-Exclusion
User protection comes first
Age verification is mandatory
Personal Limit Settings
Easy self-exclusion

Key benefits of responsible gambling

1 WinOur commitment to keeping your betting experience on safe and controlled ground.

Deposit Limit

Set your own daily, weekly, or monthly deposit limit. 1 Win's limits ensure you never go beyond your budget, as long as you set them in advance.

Session Time Limit

Decide in advance how long each session will last. Once that time is up, 1 Win will automatically log you out.

Cooling-off period

If you feel like you need a short break, 1 WinYou can temporarily suspend your account for anywhere between 24 hours and 30 days.

Self-Exclusion

If you need a longer break, self-exclusion is available. You can close your account for as little as 6 months or permanently.

Loss Limit

Once you've lost beyond a set amount 1 Win will automatically stop your betting and notify you.

Betting history review

Analyse your own betting patterns. 1 Win's detailed history so you can see exactly how much time and money you're spending.

What we mean by responsible gaming

1 Win's responsible gambling means treating betting as entertainment – not as a source of income or a way to solve financial problems. We believe that with the right knowledge and the right tools, every bettor can make their own informed decisions.

Many people in Bangladesh enjoy betting on cricket or football online. But that enjoyment only stays genuine when it doesn't affect your everyday life. 1 WinThe responsible gaming policy was built around exactly this idea.

A responsible bettor is someone who knows their budget, never wagers beyond what they can afford to lose, and doesn't chase losses with more bets.

Remember – there are no guarantees when it comes to betting. Never wager money that you can't afford to lose.

1 Win's limit-setting process

Setting limits is simple and completely free. 1 WinYou can do this in just a few minutes from the account settings.

  • Log in to your account

    1 Win Log in to the website or app with your username and password.

  • Go to Account Settings

    Click your profile icon in the top right corner and select "Settings" or "Responsible Gaming".

  • Choose your limit type

    Deposit limits, loss limits, or session time limits — choose one or more based on what works for you.

  • Set the amount and duration

    Daily, weekly, or monthly – choose your timeframe and enter your maximum amount.

  • Confirm

    Save it. Increasing a limit requires a 72-hour cooling period, but decreases take effect immediately.

Signs of problem betting

If any of the signs below apply to you, it's time to pay attention. 1 Win Always here for you.

  • Feeling the urge to bet more in order to recover money you've lost.
  • You're hiding your betting from family or friends.
  • Skipping sleep, work, or study to spend more time betting.
  • Feeling restless or irritable when you're not betting.
  • You're betting more than your set budget every day.
  • You're taking on debt or cutting household expenses because of betting.
  • Repeatedly trying to stop betting but unable to.

If you're experiencing two or more of the signs above, act now – 1 Win's support team. We're here to help, without judgement.

How to self-exclude

If you feel you need an extended break from betting, 1 Win's self-exclusion feature is built for you. It's completely confidential and free of charge.

  • 6-Month Self-Exclusion: You cannot log in to your account during this period.
  • 1-year self-exclusion: You will not receive any promotional or offer emails either.
  • Permanent self-exclusion: Your account will be permanently closed and opening a new account will also be blocked.

During self-exclusion, 1 Win's account balance will remain safe and be available to you once the break ends.

To start self-exclusion, email our support team directly at: support@1win-taka.net

Tips for healthy betting habits

1 Win's betting experience becomes even better when you follow these simple guidelines.

  • Set your budget first: At the start of each month, decide how much BDT you're willing to spend on betting — and stick to it.
  • Be prepared to lose: No bet is guaranteed to win. Only wager money you can afford to lose without it affecting your life.
  • Don't bet on emotion: Betting out of team loyalty or frustration after a loss makes poor decisions far more likely.
  • Take a break: Avoid playing for long stretches at a time. Take regular breaks to clear your head.
  • Never bet under the influence of alcohol or medication: It's hard to make the right call when you're in that state.
  • View betting history: Review your betting history once a month and take note of your own patterns.
  • Let your family know: Talk openly with your family about betting. Hiding the habit is often the first sign of a problem.

Check in with yourself

Ask yourself these questions honestly.

1

Are you betting beyond your set budget?

2

Chasing losses by placing more bets to win back what you've lost?

3

Is betting causing tension with your family?

4

Does betting feel more important than work or studies?

5

Have you tried to stop betting but couldn't?

If you answered "yes" to any of these questions, please talk to us.

Quick Tools Access

Set a deposit limit

Settings → Responsible Gambling → Deposit Limit

Enable the session timer

Settings → Responsible Gaming → Session Limit

Take a cooling-off period

Settings → Account → Temporary Break

Self-Exclusion

Email us at support@1win-taka.net

Need help?

If you have any concerns about your betting 1 WinThe support team is available 24/7 — no judgment, just help.

Help Center

Responsible Gambling – Frequently Asked Questions

Answers to the most frequently asked questions

Yes, limits can be increased, but not immediately. 1 Win's limit increase requests take effect after 72 hours. This delay is intentional – it protects you from making impulsive decisions. Limit decreases, however, take effect immediately.

During self-exclusion, your 1 Win Your account balance remains fully secure. Once the break ends, you can withdraw those funds — or you can withdraw them before the break begins if you prefer.

No, self-exclusion can only be requested by the account holder themselves. However, if a family member is concerned, they 1 WinYou can reach out to the support team for guidance and advice.

No, using responsible gambling tools does not affect your eligibility for bonuses. However, promotional emails are paused during any cooling-off period or self-exclusion.

Immediately 1 WinContact the support team. We'll investigate and take prompt action. Protecting underage users is our top priority.

Play safe, play happy

1 Win's betting is about more than winning – it's an experience. Keep that experience a good one by following our responsible gambling policy and using our tools.

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